Therefore, you can imagine that internet connectivity is at the top of my list when choosing a hotel:
Me: “Do you guys have beds?”
Hotel: “No, but it’s good for your back to sleep on the floor.”
Me: “Hmmm, OK, how about internet access?”
Hotel: “Works like a charm!”
Me: “OK dude, sign me up.”
So I reserved at La Quinta in Deerfield Beach not knowing what a challenge it would be. Honestly, it nearly always is a problem – in the US, that is. Off the top of my head, this year I have overnighted in New York twice, Miami several times, and each time it was a headache. In Canada, France, and South America everything worked like a charm. Even Peru and Colombia. Go figger. The La Quinta motto, quite fittingly, is “Wake up on the Bright Side.”
I check in here at Deerfield and fire up my laptop and away we go, looking up places and maps, doing research, and chatting to babes and friends. Suddenly, everything stops working and I start getting cryptic Microsnot messages which you need several certifications to discypher – e.g. “you are connected, signal is strong, but you’re screwed buddy and we won't give you the slightest hint why!!” Most helpful.
So I go down to the Reception and talk to the Asst. General Manager, who just happened to be on duty. He said there is a general router downstairs and another that supplies my room that is located in room 210. I said “It’s IN the guest room???” and he said yes, phoned up 210, and got the guy to turn it off and back on.
Sure enough, I got back to my room and I was in business.
Next time it happened I was not so fortunate. I went downstairs and there was a very friendly looking guy on the job, big smile with teeth flashing and all, but as soon as I told him the problem, that chummy expression was quickly replaced with a stony look and he said he didn’t know anything about the internet and how it worked. Great.
I looked him over: brown, but the shape of his face was foreign and he looked very happy. People from places like Haiti and Cuba are just happy to be here, that's why they're always smiling like they know something that you don't. They do in fact, hahaha. They know what a tough life really is. One man’s ceiling is another man’s floor and all that.
I looked at his name and it was “Jean-Louis”. Eureka! I guessed he was from Haiti and switched over to French. His face lit up like a pinball machine, and I went on to explain that all he needed to do was call up room 210 and ask them to turn the modem off and on again and we’d be fine. He wasn’t buying it quite that fast, so I had to explain the router situation and what had happened with the Manager.
So, he phones up 210 and says “This is Jean-Louis from the front desk”, listens for a moment, hangs up, and starts laughing. He said the guy in the room asked him right away if he should re-boot the modem. Obviously, the guy was used to the problem. Jean-Louis and I had a good giggle, then off I go to surf.
I would probably still be in the dark had we continued in English. That’s not to say his English isn’t very good, which it is. Language gives credibility, puts us on the same page so to speak.
Anyway, the next time it happened it became quite an adventure: I went downstairs and there’s this lovely Sista holding the fort. You know the type: hair and makeup perfect, nails about 6” long, the whole deal. As you can imagine, she threw up her hands and said she didn’t have a clue and that if I wanted to surf I would have to do it in the Reception. That type of babe just looks at things and they leap to attention and do exactly what she wants so problem-solving understandably isn't her game.
Knowing how easy it would be to solve the problem, I was not so quickly dissuaded. Finally I convinced her to call the room, and when she did so she handed the phone to me! As I said, troubleshooting isn't her thing. Some dozy sounding lady answered the phone and promptly hung up when I explained the problem. I insisted with the Sista and she called the Security Guard to the scene to help. Then she phoned back with a voice full of authority and talked to the lady in 210 herself.
| From Florida Xmas 2008 - Grik Grapples free from Grisly Grad!! |
The Security Guard and I went up to the room and the door was opened by some dopy-looking teenage bimbo. No wonder she hung up on me: Kids of that age ignore everyone over the age of 30 and avoid us if at all possible, but she was trapped. It was 9 PM, the ironing board was in place, and immediately I thought this babe’s going out for a night on the town, so we better solve this right now or she’ll be in bed all day the next day.
Before she could do anything, I glided across the floor, went under the desk, and unplugged the router and plugged it back in, said thanks, and I was outta there.
In the land of the internet just like the Third World, every day is a new day, as we go out hunting and foraging for the next scrap of grub. I awoke this morning full of research to do and ideas to investigate only to discover that the web was down again. I immediately enlisted the help of that spiffy black babe with the long nails on the reception, who in turn engaged another Security Dude to go up to 210. So far, so good, until we got to the room and Miss Bimbo had hung out the DO NOT DISTURB sign haha.
Negotiations are currently underway to determine what is the appropriate time to phone up the Bimbo, who was no doubt out clubbing all night as we suspected.
